Yesterday I left you wondering well.. what next?
Now to start with we were not an on-prem connections user before we moved to the cloud. The majority of users licenses we obtained were for all-singing all dancing everything with bells on, with only 1% mail only (and a little bit of FILEage).
So were did people start with all the added extras?
Meetings, Files and Docs were the first out of the blocks.
Meetings got off to a good start then stumbled not because of anything intrinsically wrong but google decided that Chrome was not going to support Java and that put the kibosh on the plugin, rendering a good 25% of the user base with their default browser set to something that gives the cheerful but rather annoying message "Your Browser Is Not Currently Supported" while changing to another browser is not the end of the world it is when you, as a user, have invested time and energy getting the browser you are currently one working just the way you want it. However prior to this we have a fixed number of Goto Meetings which came with its own set of problems and a fairly heavy price tag. Whereas Meetings was built in to the lic cost and did not require a promise in triplicate in blood that the meeting was important to the gods of facilities. A quick trip to Maplins and a few USB headsets later (for lending to people) and meetings is being used daily. We are looking at the Audio-bridge add-on to start in the new year to give dial-in facilities and I have to say I am quite impressed with the costs that I am being quoted.
Files and Docs meant that all of a sudden those large CAD designs and 1,000,000 page image heavy powerpoints could now be shuffled around the plants and offices without the need for IT to host them on a web or ftp server somewhere and arrange logons.
.... but ....
"Where were the folders?" was the first plaintive yell , followed soon after by "We want our folders!"
To begin with I thought this was a far enough comment to make, years and years of sticking things in deeply nested folder trees that made sense at the time they were created was the happy place most users lived in. It took some time for both me and them to realize that the fastest way to find things was using TAGS and DESCRIPTIONS. Once you build up the metadata that surrounds the file in such a way that gives them context, then folders are not that important, nice to have but not vital. Indeed once they got their feet under them and discovered that not only TAGS and DESCRIPTIONS but the collaborative comments all joined together to give the object a lot more context than a folder tree and a stupidly long file name. [go on admit it you too have created a file that has a name like Estimated_ROI_On_Project_SMCD90a2105_Draft_For_Review_Novemeber.xlsx] A bit of forethought meant that life without folders was not so bad. Nested folders are coming soon but in the interim people have learned and are learning that they are not the only paradigm for successful file management.
Docs were slower to take off yet they are now becoming the de facto method for creating the normal day to day docs that are the bread and butter of a manufacturing company. They no longer exist on 30 or 40 inboxes, 30 or 40 hard drives or in a myriad of USB drives all in varying states of being out of date. Now they are in FILES or Communities being worked on, the versions being tracked and comments full of what used to happen in emails.
Where docs is not useful is the power user the Dashboard King and Pivot Table Prince, however they have settled in nicely with the PC Connector and Sync plugins (and mobile app).They are are now merrily obscuring shortcomings and up-selling success in a myriad of multi-hued yet meaningless graphs and gauges all syncing nicely up and down the cloud, leaving a neat trail of versions behind them for those cursed with the mind of an auditor.
I had to have a bit of think about the whole Connections "thing" and it occurred to me that
unless you are some pale spotty youth, you
will have at least some level of professional expertise, even the keep-in-the-dark-well-away-from-customers people like me. We’ve all got a certain
unique set of skills, knowledge and experience that make us an asset
to our organization. I have to say I have been lobbying to get Bog Snorkeling, dressing up as Spiderman and Dandering long distances recognized as assets with, i have to say, limited success but I am ever hopeful.
So there I was sitting at my desk between cups of coffee when a beam of sunlight came through the window and suddenly all was clear, I was having a damascene moment and all before 11am!
It occurred to me that there where questions ... what are we really doing with these assets? Are we like the Squirrels of Westeros hoarding away your nuts because "winter is coming:... ?. Are we saving all that goodness for ourselves?
Are we using our expertise to further our own careers without ever
considering how it might help others? I know it sounds a little odd, but expertise is a powerful gift
that deserves to be shared. It’s yours, and yes; you earned it. But why keep
all that wisdom to yourself? Why not send it out into the world to be
free and lift others to new heights as well?
Then someone mentioned it as time for a bacon butty and a 5 shot extra sweet espresso and I lost my train of thought and when I returned to my desk I was left with the difficult task of how do i persuade the user base that "Sharing is good .. let's share"
But more of that in part 3