68 Days ago I was knocked off my motorcycle at a junction by a car driver who managed to have his eyes closed. He must have because (a) I wasn't moving (b) I am a largish chap on a largish bike and (c) he was driving on the wrong side of the road.
Once discharged from hospital I phoned my insurer (Equity Red Star) and reported the accident gave them all the details and they had a form with me the following day less than 24 hour later. Because my statement and the police accident report absolved me of any blame they recorded the details of my claim and because I was Third Party Fire and Theft insured and not fully comprehensive yet had legal cover got me in contact with a solictor.
One week after the accident my solictor had been given all the relevant paper work by me, the doctors and the bike's mechanic. I was ready to start the process of getting back on the road.
However The MarketStudyGroup who were the insurers of the driver that hit me have a policy they will take no phone calls or emails about claims you MUST connect with them via snail mail. This was duely done, and done again , and done again.
Not a f**king peep out of them, no loss adjustor to see the wreckage of bike, helmet, jacket, trousers and phone. No request for my medical records or interest in the 3 times a week trip to the medical center to get my leg wound dressed. Nothing. Nada, Zip not a fecking sausage.
Then my Solictor sent them a sternly worded letter threatening court action, not to get them to process my claim the action was JUST to get them to respond to his requests.
Then today 68 days after the accident over two months later I get a form from them in the post!
68 Days? 68 Days?
It does not take 68 days to stick 3 pieces of paper in an envelope, address it and stick it in the post.
It does not take 68 days to correctly administer a process that takes around 2 minutes and thats if you write slowly with a crayon and are not to clever with your letters.
To add insult to injury the covering letter says
"[we] will endeavour to settle this claim quickly without the need for expensive court action"
emblassoned on the cover.
Sorry Markerstudy Group you do NOT! You make the slightest effort to get off your arse and post a form into a labour of Hercules. Your endevaours to date make continental drift seem brisk.
If you are a UK driver and are thinking of insuring with the Markerstudy Group PLEASE PLEASE PLEASE reconsider as it seems they really could not be arsed doing anything other than taking your money and laughing all the way to the bank!